Supco Canada - Our Policy

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Our Policy

Warranty
We warrant that all products ordered and shipped from our facility to be free from defects in material and workmanship if properly installed, maintained, and operated under normal conditions with competent supervision. This warranty shall extend for a term of 12 months from the date of shipment and dose not include the items considered as wear and tear.

Lead Time:
Wherever indicated in our sales term, the ?Lead Time? will be the period in which the order will get ready to be passed on to the shipping company. This excludes the shipping period from pick up point to final destination as it is agreed upon in sales contract.
While every effort is made to ensure that all items offered are in stock, some goods may be made to the customer order, and dispatch will take longer.
In this case you will be notified by E-mail or through our sales term as indicated on Pro-forma invoice for anticipated delivery period.
If we are unable to dispatch your order within specified time period as indicated in our sales term (Lead Time), you will be advised 48 hours in advance.

Shipping Method / Charges
The freight term is negotiable based on customer inquiry. We offer all methods of shipping as indicated on INCOTERMS 2000.
In case that the delivery is of our responsibility (Terms Group C and Group D), the customer will be advised through E-mail or based on Term and Conditions indicated on Pro-Forma Invoice of applicable shipping and handling charges.
Delivery charges vary according to the country of destination. We make every possible effort to keep such costs to a minimum .We ship worldwide.
Should the customer wishes not to use our shipping services, the proper notification must be made to us prior to finalizing the sales contract and we amend the shipping method accordingly.

Order Cancellation ? Termination of the Contract
All orders are irrevocable by the customer after execution of the purchase order / contract.
In the event that the request of cancellation being submitted by the customer before the issuance of manufacturing work order, such cancellation is subjected to indemnification for damages by the customer for up to 15% of the purchase order/ contract.

Order Decline:

We reserve the right to decline an order for any of the following reasons:

The product you ordered being obsolete or out of production.

Our inability to obtain export authorization.

If the credit documentary has been issued by an unknown organization to EDC (Export

Development Canada)

Any mistakes in the pricing or product description as indicated on Proforma Invoice.

If the order has not been placed within the validity of Proforma invoice as indicated

therein.

Complaints:
In Supco Canada we offer an exceptional level of service.
However, if you have any complaints contact us at contact@supcocanada.com, or telephone our Customer Service No. + 905- 508 6350 .
The office is open between 8:00 a.m. - 6.00p.m. Mon.-Fri., and there is an answer phone for out of hours service. We will do our utmost to resolve your problem, and promise to contact you within 24 Hours.

Queries:

At Supco Canada we are committed to reply to all customer inquiries within the shortest possible period. All inquiries might be submitted to us by:

Phone: (+1) 905-477 5000

Fax: (+1) 905-477 5073

E-mail: contact@supcocanada.com

Privacy:

The customers information will always be stored securely and in accordance with the Privacy Act of Canada. We will not release the customer information to a third party without an express or written consent.

Copy Right:

Supco Canada will only stock and supply high-quality products from independent suppliers, and we respect their copyright and trademarks.